For Small and Medium Business

             A Network Solutions and Services Provider

Support Costs

The Gartner Group estimates that the purchase price (cost of acquisition) of a computer system
accounts for only 20% or less of the total cost of the system throughout its lifetime. The costs incurred
supporting and maintaining the system generates the vast majority-up to 80%- of TCO.

Source of System Outages

Server (40%)
Connectivity (15%)
Vendor Related (20%)
Application (15%)
Other (10%)

Attitudes Toward Outsourcing

Nearly half of all companies surveyed by Forrester Research said they were interested in adding managed software delivery or antivirus services.

Thirty-two percent expressed interest in remote network monitoring and server support, and 31 percent were ready to plug into remote help desks.

Tel: 530-210-3865

Managed Technology Service Plans

Many clients want us to commence regularly scheduled oversight. We tier our service from lower to higher levels, as follows:

Conventional Approach

1. per hour billing only when summoned

2. buying blocks of service hours in advance at a reduced cost

3. scheduling a set number of hours per week

Proactive Managed Approach

1. Basic Program (Peer to Peer Networks)

1. Half-day on-site visit every 8 weeks
2. Spyware protection and updates
3. Anti Virus protection and updates
4. Operating System Updates
5. Shared directory setup
6. 15% discount on all regular support calls

2. Intermediate Program Client/Server Networks
All of the Basic Program plus:

1. Half-day on-site visit every 4 weeks
2. Performance log monitoring of the server
3. Image backup of the server and client computers
4. remote monitoring of the network
5. 20% discount on support calls

3. Advanced Program Client/Server Networks
All of the Intermediate Program plus:

1. Half-day on-site visit every 2 weeks
2. user and computer policy implementation
3. Remote access for employees and business partners
4. 25% discount on support calls